Hi All;

At the request of an owner,  the the Council agreed to make all owners aware of the following Policy:

Dealing with Letter of Complaint:

Residents who find it necessary to lodge a complaint shall send a letter explaining the issue to the President of the Strata Council. The Strata Council will discuss the matter and decide upon a course of action. A letter will be sent to the appropriate party from the strata management company. The individual about whom the complaint was made shall not be entitled to a copy of the letter or the identity of the sender, but will be allowed to request an anonymous summary of the contents of the letter.

Please direct any questions regarding this Policy to the Vice-Chair/By-Law Officer

Chair, Lighthouse Landing Estates Strata Council